Return Policy

We are committed to providing high-quality honey and honey mixed fruits to our valued customers. If you are not completely satisfied with your purchase, please review our return policy below:

1. Eligibility for Returns

• Returns are accepted only for products that arrive damaged, defective, or incorrect.
• Due to the perishable nature of our products, we do not accept returns for reasons such as taste preferences or personal dislike once the product has been opened.
• To qualify for a return, the product must remain unopened and in its original packaging.

2. Timeframe for Returns

You must notify us within 7 days of receiving your order to request a return or exchange.

3. Process for Returns

To initiate a return, please contact us at info@mhfoodproducts.com with the following details:

• Order number
• A description of the issue (e.g., damaged item, incorrect product)
• Photos of the product and packaging (if applicable)

4. Return Approval

Once we review your request and approve it, we will provide instructions on how to return the product. We may issue a replacement or a refund based on the specific circumstances.

5. Refunds

Refunds will be processed within 5-7 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method used for the purchase.

6. Shipping Costs

• If the return is due to our error (e.g., incorrect or damaged product), we will cover the return shipping costs.
• If the return is due to other reasons, the customer is responsible for shipping costs.

7. Non-Returnable Items

• Opened or partially consumed products.
• Products purchased on sale or during special promotions.

We strive to ensure every order meets your expectations. For any questions or concerns, please reach out to our customer service team at info@mhfoodproducts.com.

Thank you for choosing MHFOODPRODUCTS!